FAQs

  • What types of handcrafted products do you offer?

    We invite you to explore a curated selection of Moroccan artisanal pieces, often available in limited or exclusive editions. They combine traditional aesthetics with contemporary functionality to enhance your living spaces with elegance and authenticity.

  • Do dimensions and colors vary?

    Absolutely. Each piece is handcrafted using exceptional artisanal techniques. Subtle variations in size or tone may occur—these are signs of authenticity and uniqueness. To ensure your expectations are met, we recommend reviewing the listed dimensions carefully and contacting us for personalized guidance before placing your order.

  • How do I place an order and what are the payment options?

    Orders are made based on a prior estimate approved by the client. Payment, delivery, and other terms are clearly outlined in the estimate and confirmed in the invoice. A deposit may be required at the time of order, with the balance due as agreed—usually before delivery. Payment can be made via bank transfer or through secure channels suited to your location.

  • What are the delivery times and shipping fees?

    Estimated delivery time is communicated upon order confirmation and includes custom production when applicable. Shipping fees, calculated based on weight, volume, and destination, are generally covered by our service to provide a worry-free experience. All details will be clearly shared before final confirmation.

  • Why choose Tifiras Design?

    At Tifiras Design, we combine exceptional craftsmanship with uncompromising quality standards to offer unique, authentic, and lasting pieces. Our tailored approach ensures expert guidance from selection to delivery, elevating your interior with timeless Moroccan design, reimagined.

  • What if an item is out of stock?

    If a product is unavailable, our team will gladly offer bespoke alternatives or carefully selected suggestions. At Tifiras Design, we are committed to providing tailored solutions to meet your needs with creativity and care.

  • How does your interior design service work?

    We offer customized support—brief or in-depth—to enhance your spaces with our handcrafted creations. Two service levels are available: styling advice with visual mood suggestions, or full-scale personalized design including bespoke furniture and final installation.

    Depending on the project, we work remotely or on-site for residential or professional spaces (boutiques, hotels, restaurants, high-end offices). Timelines vary by complexity and are always specified in advance. Each project is carried out with high standards to bring your unique, refined vision to life.

  • How does the bespoke furniture process work?

    Following an initial consultation to understand your aesthetic, functional, and spatial needs, we provide a detailed estimate and production schedule. Specifications (dimensions, materials, finishes) are confirmed prior to launch to ensure satisfaction.

    Due to the exclusivity and artisanal craftsmanship involved, certain specific services may incur additional charges—clearly justified by the quality and uniqueness of the work.

    Once approved, your piece is meticulously crafted by our master artisans, with careful monitoring until delivery and installation.

  • How do you guarantee artisanal quality?

    We work exclusively with renowned master artisans and carefully source exceptional materials. Quality control is carried out at every stage of production, ensuring the durability and authenticity of every creation.

  • Can I return or exchange an item?

    In line with our commercial policy, returns are accepted under strict conditions (timing, product in perfect condition, potential return fees), as detailed in our general terms and conditions. For personalized or made-to-order items, returns are generally limited. These terms will be clearly explained before the estimate is approved.

  • What kind of support is provided after delivery?

    We remain available for any post-delivery questions, minor adjustments, or additional design advice to ensure seamless integration of your pieces into your interior. This post-purchase support is key to customer satisfaction and long-term trust.

  • How can I track my order and contact you?

    You will receive online updates as your order progresses (preparation, shipping). Our customer support team is available via email, WhatsApp, or contact form for any inquiries. We are committed to responding promptly to ensure a smooth and personalized experience.